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Terms and Conditions
Warranty
CoolPoolWarehouse.com is an Internet retailer of Intex products.
We are not the manufacturer of
these products. In
no way may CoolPoolWarehouse.com be held liable for misuse of these products.
This warranty does not cover claims for damage due to abuse, neglect,
alteration, shipping or damaged packaging.
Intex Limited
Warranty Information: (Please
contact Intex for your warranty - CoolPoolWarehouse.com is not responsible for
Intex defects and warranties)
Intex guarantees its inflatable products
for a period of 90 days and its pool pumps/saltwater systems for a period of
1 year from the date of purchase from a retail outlet like
CoolPoolWarehouse.com. Again we are not the manufacturer we are just a
retailer, we do not handle Intex defects or warranties.
Contact the Intex Corporation at
(800) 234-6839 for Intex product defects and warranties.
What Intex will need from you:
(we suggest you contact Intex before you do this to your product)
-
A copy of the bill of sale, your receipt,
remember 90 days fro the date of purchase
-
Cut out the "INTEX" Logo on the product.
-
Cut out a 6”–12” section around the defected area or any 6"-12" section on
item if you can not find the defective area.
-
Write a brief description
explaining the problem.
-
Send these items to Intex Corporation, 14779
Bar Harbor Road, Fontana, CA 92336 (we suggest using a delivery carrier
with tracking information).
Note: CoolPoolWarehouse.com
and Intex are not responsible for shipping costs on the above said items.
Intex will pay for shipping when sending you a new item.
CoolPoolWarehouse.com expressly disclaims all express warranties not otherwise
stated and CoolPoolWarehouse.com disclaims all implied warranties, including
the implied warranties of merchantability and fitness for a particular
purpose.
Returns/Refusals/Refunds
Note: CoolPoolWarehouse.com is a reseller
of the Intex
product line. If you did not purchase your item(s) from this web site or
one of the CoolPoolWarehouse.com customer service representatives please refer
to the retailer you purchased your product from.
You must get a Return
Authorization from CoolPoolWarehouse.com. Please email
support@coolpoolwarehouse.com
with your complete contact information, including Order Number.
Returns will ONLY be accepted
within 30 days after shipment. All returns must be sent freight pre-paid at
the sender’s expense. All returned non-defective merchandise must be in
original purchase condition, including the original packaging, contents and
the original receipt/invoice/packing slip issued by CoolPoolWarehouse.com.
This means that the item(s) can not be opened, used, tried out or inflated
and then returned - IT MUST BE IN ORIGINAL PACKAGING SO IT CAN BE RESTOCKED
TO OUR INVENTORY!!!
All returned merchandise must be
in resalable condition. If merchandise is deemed to not be in resalable
condition we will return the merchandise to you at your expense. IF WE
CANNOT RESELL IT WE WILL NOT REFUND YOUR MONEY!
Their is a 20% Restocking Fee
On All Returned Merchandise!
For all items that "INCLUDE
FREIGHT SHIPPING CHARGES" (Easy Set, Frame Set and Ellipse Pools) - If these
items are returned or refused you will be charged for all freight shipping
charges including a 20% restocking fee. This means freight shipping charges
to and from your shipping location including a 20% restocking fee!
A credit will be issued to your
account upon approval of returned merchandise, however we will not issue
credit for any unpaid merchandise. This credit may take up to 30 business
days to appear on your credit card. We will not issue a credit for shipping
charges incurred during the purchase. We will not issue credit for returned
merchandise damaged during shipment.
CoolPoolWarehouse.com
will not accept returns of products damaged as a result of misuse or
neglect. Customer may want to insure the package, as CoolPoolWarehouse.com
will not be held be responsible for lost or misdirected returns.
You must get a Return
Authorization from CoolPoolWarehouse.com. Please email
support@coolpoolwarehouse.com
with your complete contact information, including Order Number.
If you refuse shipment or issue
a delivery call tag return on a package and have it returned back to us you
will be charged for the return shipping, the call tag or both before when we
issue your partial refund, if your return is accepted. A call tag is
contacting a delivery carrier and having them pick up the package at your
residence and return it to us. Call tags cost an additional $10.00.
Please Note: You must get a
Return Authorization from CoolPoolWarehouse.com. Please email
support@coolpoolwarehouse.com
with your complete contact information, including Order Number. If you
return a product to us with a RETURN AUTHORIZATION your package will be
refused and returned back to you.
Errors & Changes
Shipping errors will be charged
to your account in all cases except those that occur as a direct result of
our processing procedures. Shipping errors include shipment refusals,
incorrect address, address changes, order changes and failed delivery
attempts. Charges incurred from shipping mistakes include return
postage/freight costs, $10.00 per address change/correction, costs for
refused shipments, costs for lost shipments and any costs for reshipment. A
20% restocking fee will be subtracted for all returned orders that are
refunded to a customer due to any of the errors stated above. Address
changes can only be made if your order has not been picked up by our
delivery carrier. A change in address after an order has been processed will
result in a $10.00 label reprint fee.
Canceled Orders
In an effort to get items to our
customers as quickly as possible CoolPoolWarehouse.com processes orders 24
hours a day, 365 days a year. Orders are usually shipped the same business
day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National
Holidays). Items are picked up by our delivery carriers multiple times each
business day. If an order is canceled after it has been processed (meaning
the label has been printed, it has been boxed and is on a shipping dock
waiting for a delivery carrier) CoolPoolWarehouse.com will only issue a
partial refund. A 20% restocking fee will be subtracted for all canceled
orders that are refunded to a customer after being processed. If an item has
already been shipped the order can not be canceled. You will have to return
the item to us following our Return Policy above.
Lost/Stolen/Misdelivered
Packages & Claims
Please track
your package(s) before you contact CoolPoolWarehouse.com about a lost, stolen
or misdelivered package(s)
When your item is shipped you are emailed the
tracking information. If this information is not in your "in box" please
check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will
hide packages at the delivery location so they are not visible to the
public; please check around your entire location if the delivery carrier’s
tracking information says your package(s) has been delivered.
If our delivery carrier claims
that your package(s) has been delivered and you do not have your package(s);
meaning it has been lost, stolen or misdelivered you need to contact
CoolPoolWarehouse.com via email (support@coolpoolwarehouse.com)
so we can try to locate the package(s). Please provide us with your complete
contact information and order number. Once you have contacted
CoolPoolWarehouse.com you agree to allow us 10 business days (M-F not
including holidays) to contact our delivery carrier and locate your package.
If your package can not be
located we will file a “service failure claim” with our delivery carrier on
your behalf. At this time CoolPoolWarehouse.com will, in good faith, issue you
a full refund for your purchase. By issuing this good faith refund, we only
ask that you assist us in the claim process. You may have to answer a few
questions or fill out a short form from our delivery carrier so we can
recover our losses. If, for some reason, our delivery carrier can prove that
this claim is fraudulent you will be billed accordingly. |
